Privacy Policy

1. Introduction

SecureFlowSense ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our asset tracking service.

This policy applies to information we collect through our website, platform, mobile applications, and electronic communications. By accessing or using our service, you agree to this Privacy Policy.

2. Information We Collect

2.1 Personal Data

We may collect personal data that you provide directly to us, including:

• Contact information (name, email address, phone number, company name)
• Account credentials (username, password)
• Business information and preferences
• Communications with us
• Payment information (processed through secure third-party payment processors)

2.2 Device and Usage Data

When you use our service, we may automatically collect certain information about your device and usage patterns, including:

• Device information (hardware model, operating system, unique device identifiers)
• Log information (IP address, browser type, pages visited, time spent)
• Location information (with your consent)
• Cookies and similar technologies

2.3 Asset Information

Our service collects information about the Windows devices you choose to track, including hardware specifications, installed software, user activity logs, and network information.

3. Legal Basis for Processing (GDPR)

We process your personal data on the following legal grounds:

• Contract fulfillment: Processing necessary to provide our service
• Legitimate interests: To improve and secure our service, provided these interests don't override your fundamental rights
• Consent: Where you have explicitly agreed to specific processing activities
• Legal compliance: When required by applicable laws and regulations

4. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send service notifications
• Respond to your comments, questions, and requests
• Monitor and analyze trends and usage to improve user experience
• Detect, prevent, and address technical issues and security breaches
• Send promotional materials and other communications (with your consent)
• Comply with legal obligations

5. Data Sharing and Disclosure

We may share your information with:

• Service providers: Third parties who perform services on our behalf (hosting, analytics, customer support)
• Business partners: With your consent, for specific complementary services
• Compliance and legal: When required by law or to protect our rights

We do not sell your personal data to third parties.

6. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.

When transferring data outside the European Economic Area (EEA) or other regions with data protection laws, we implement appropriate safeguards such as Standard Contractual Clauses approved by the European Commission.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal and compliance obligations. We apply a regular data review and retention policy.

When your data is no longer needed, we securely delete or anonymize it.

8. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request information about the personal data we hold about you
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data in certain circumstances
• Restriction: Request limitations on processing your data
• Data portability: Request a copy of your data in a structured, machine-readable format
• Objection: Object to processing based on legitimate interests or direct marketing
• Withdraw consent: Revoke previously given consent

To exercise these rights, please contact us at sales@flowinfotech.com. We will respond to your request within the timeframe required by applicable law.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to collect information about your browsing activities. You can manage cookie preferences through your browser settings. See our separate Cookie Policy for more details.

10. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or alteration. However, no security system is impenetrable, and we cannot guarantee absolute security.

11. Children's Privacy

Our service is not intended for children under 16. We do not knowingly collect personal data from children. If you become aware that a child has provided us with personal data, please contact us.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a revised "Last Updated" date or by other means as required by law.